Littelfuse Customer Privacy Policy
Infinitybox’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Infinitybox anytime you interact with Infinitybox, such as when you visit our web site, when you purchase Infinitybox products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Infinitybox, and we go to great lengths to protect it.
Why we collect personal information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements and changes, special offers, quality control, warranty information, and events that you might like to hear about.
If you do not want Infinitybox to keep you up to date with Infinitybox news and the latest information on products and services, you may opt-out by sending an email to marcom@Infinitybox.com. Please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.
Infinitybox will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. Until your requested change takes effect, you may still receive marketing communications from us.
Although you may have opted not to receive marketing communications, you may still receive business-related communications such as order confirmations, product recall notices, or other related communications.
What information we collect and how we may use it
As part of your interaction with Infinitybox, we may collect personal information such as:
• Contact information, including name, mailing address, phone number, e-mail address and contact preferences
• Purchase information, including credit card number, billing and/pr shipping information
• When you interact with Infinitybox, we may collect personal information relevant to the situation, such as your information about the Infinitybox products you own or use, such as their serial numbers and date of purchase; and information relating to a support or service issue.
• customer activities on our web site. This helps us to determine how best to provide useful information to customers and to understand which parts of our web sites, products and services are of most interest to them.
We may also collect demographic information, including age, personal interests and product preferences. While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request personal information when you:
• Purchase products or services
• Set up an account online
• Schedule a delivery
• Participate in a promotion or survey
• Contact us with a question or concern
• Participate in other activities with Infinitybox
There are a number of situations in which your personal information may help us give you better products. For example, we use the personal information you provide for purposes including, but not limited to:
• Fulfilling requests for products, services or information
• Tracking and confirm online orders
• Delivering products
• Providing customer services
• Administering promotions or surveys
• Offering new products and services
• Improving the effectiveness of our web sites, our marketing endeavors and our services and offers
• Conducting auditing, research, and analysis to improve Infinitybox’s products and web sites.
• Sending marketing communications
• Performing other business activities as needed
Your Infinitybox ID and related information
The www.isispower.com web site allows you to create a “User ID” based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here’s how it works: You create a personal profile — providing your name, phone number, email address, and in some cases your mailing address or a credit card number — and choose a password (and you may be asked to also provide a password hint such as the month and day of your birth) for security. The system saves your information and assigns you a personal User ID — in many cases simply your email address, because it’s unique and easy to remember. The next time you order from the ISIS Intelligent Multiplex web site, all you need to do is enter your User ID and password; the system looks up the information it needs to assist you.
Promotional Codes
Infinitybox (isispower.com) also enables you to send to use promotional codes to products at a discounted rate. To fulfill your request, Infinitybox may require personal information about the purchaser, how you received the code and other information such as your name, physical address, email address, and so on. Promotional codes can expire at any point in time or when a set number of units are sold at this discounted price without notice to the consumer.
Publicly displayed information is public
If you use a bulletin board or chat room on a Infinitybox web site you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. Infinitybox is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, Infinitybox will collect that information from your interaction and the information will become publicly available.
When we disclose your information
Infinitybox takes your privacy very seriously. Infinitybox does not sell or rent your contact information to other marketers.
Within the Infinitybox Group
To help us provide superior service, your personal information may be shared with legal entities within the Infinitybox group globally who will take steps to safeguard it in accordance with Infinitybox’s privacy policy.
With our service providers, vendors, and strategic partners
Infinitybox may share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
• Fulfilling customer orders
• Sending Infinitybox marketing communications
• Delivering orders
• Servicing products
• Conducting research, analysis or administering surveys
• Sending regular mail and e-mail on behalf of Infinitybox
• Processing credit card payments
The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.
We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
How we protect your personal information
Infinitybox takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
The ISIS Intelligent Multiplex System™ Online Store uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the ISISpower.com Online Store, you must use an SSL-enabled browser. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.
Infinitybox cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.
Integrity of your personal information
Infinitybox has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided.
Kids
Infinitybox recognizes that parents, guardians, or other adults may purchase our products for family use, including use by minors. We do not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the Infinitybox purchaser of the product, and will be treated as such by this privacy policy. If a child under 13 submits personal information to Infinitybox and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.
Cookies and other technologies
As is standard practice on many corporate web sites, Infinitybox’s web site uses “cookies” and other technologies to help us understand which parts of our web sites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our web site, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.
For example, knowing your first name lets us welcome you with a greeting the next time you visit the isispower.com web site. And your contact information, product serial numbers, and information about your product requirements helps us personalize content, and set up systems to meet your needs and provide you with customer service.
If, however, you prefer not to enable cookies, please go to www.Infinitybox.com/legal/privacy/aboutcookies.html, which explains step by step how you can disable cookies. Please note that certain features of the Infinitybox web site will not be available once cookies are disabled.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
Our Web server automatically collects clickstream information such as the address (or URL) of the web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things. Our Web site may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better shopping experience and helps Infinitybox understand how visitors use our web site.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Infinitybox will not use the information collected to market directly to that person.
In some of our email messages we may use a “click-through URL” linked to content on the Infinitybox web site. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
In addition we may use pixel tags — tiny graphic images — to tell us what parts of our web site customers have visited or to measure the effectiveness of searches customers perform on our site.
Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer.
Third Party Sites
This Privacy Policy may not apply to web sites that are accessible through Infinitybox’s web site. Our Web sites contain links to other sites operated by third parties, including but not limited to third-party sites that display Infinitybox trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.
PRIVACY POLICY CHANGES
As Infinitybox continues to improve the services, products and the features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it, we will give you the opportunity to opt-out of having your information used or shared in that new manner.
Privacy questions
If you have questions or concerns about Infinitybox’s Customer Privacy Policy or data processing, please send an email to info@Infinitybox.com to contact us. The Infinitybox Data Controller in your region will respond to your inquiry within 30 days.
Infinitybox LLC 800 E. Northwest Highway, Des Plaines, IL 60016
Last updated May 9, 2009
© 2008 Infinitybox LLC All rights reserved
